WarHerald

Greetings!

With all of the excitement surrounding Game Update 1.3.4 the WAR Blogging Community has been a-Twitter (ba-dum-pah) talking about all of the changes. The Mythic Community team wanted to take a moment to recognize some of our veteran bloggers and to welcome some new faces to the crowd!

Status - Servers are online

Greetings!

We will be bringing all North American servers offline tomorrow, 3/9/2010, morning at 9:00 AM EST for maintenance. At this time we anticipate that all servers will be back online no later than 1:00 PM EST. As always, please be sure to check the Herald for up to the minute information regarding this downtime.

Thank you for your continued support.

Update 10:40 AM EST - All Servers are online. Maintenance complete.

Update 9:00 AM EST - All servers are offline for maintenance

Customer support is currently receiving a high amount of appeals regarding the implemented solution to the recent issues with the RvR weapon system.

If you were amongst those affected by the issue with the revoking of the Tome unlocks, please refer to the email you have received regarding this issue. For those players who are appealing regarding the “Faded Memory” trash loot items which were acquired due to illegitimate currency gains, we will not be exchanging these for any form of RvR currency, so we ask that you please discontinue your appeals regarding these items.

If you have recently purchased an RvR weapon or trophy after the recent fixes and are still experiencing issues with the unlock allowing you to progress to the next level of RvR Currency, please file an in game appeal and Customer Support will address it as soon as possible. Please be aware that it may take up to 72 hours to respond to your appeal.

Thank you for your cooperation and patience!

WAAAAGH!!!

We've got a whole new reason for your to say TGIF with our second Weekend Warfront: Spirit of WAR! This weekend you and your allies can do battle in the High Pass Cemetery scenario as you crush and humiliate your foes no matter what tier you're in - and while you probably don't need any more motivation than that, we've made the rewards for participating in High Pass Cemetery that much more...rewarding.

So join us this weekend and every weekend as all 4 tiers get to participate in a different Weekend Warfront each week!

Weekend Warfront: High Pass Cemetary
Start: Friday, March 5th 2010
End: Monday, March 8th 2010

Have fun, and we'll see you on the battlefield!

Customer Service has received requests for assistance with the Invader Insignia Tome unlock issue that has impacted some of you. Though we implemented a solution yesterday, we have implemented another this afternoon. With this new change, players who possess the original weapon but could not equip it, are now able to resolve the issue on their own. To accomplish this, simply open a buy window with any merchant that has a buy back tab, sell the weapon, select the buy back tab on the merchant window, and then buy back the weapon.

(please read on for more important details...)

Greetings!

Today we have a new Video Grab bag for you. Join the Mythic Community Team as we ask devs Nate Levy and Mike Wyatt questions from the players about the new Scenario Structure and the new RvR weapons.

View the Movie >>

And if you haven't seen it yet be sure to check out the 1.3.4 Podcast:

View the Movie >>

Status: Maintenance Completed

As many of you are now aware, when we introduced the new RvR Trophy system and lowered the prices of the RvR Weapons, an issue was introduced where players were able to advance their progression through the RvR Insignia ranks in an unintended manner.  To prevent further impact to the economy, we took immediate action late last night. The unfortunate side effect of this action is that the small number of players who purchased RvR weapons legitimately have lost or are not being granted the respective Tome of Knowledge unlock. Today, we are taking steps to correct this issue, and to alleviate the impact that this fix had on legitimate purchasers.

We will be bringing all North American Servers offline for a short server reboot this afternoon. Servers will be brought offline at 3:00 PM EST and are expected to be back online no later than 4:15 PM EST. During this time we will be implementing the following fix:

• Players who had previously purchased RvR weapons will need to un-equip and then reequip the weapon to receive the correct Tome of Knowledge unlock.
• Players who have either purchased weapons that are unusable by their career (e.g.; a Sorceress/Bright Wizard purchasing a 1 Handed Weapon) for the purposes of advancing to the next tier of Insignias, OR players who may have destroyed or salvaged the weapon will need to file an In Game Appeal using the In Game Support Tool. Please file this appeal under “Character Issues” and the Customer Service team will investigate and address accordingly. Please appeal from the character which has the issue, and name your character in your appeal by Name-Server. Please be aware that this process may take up to 72 hours.
  

We are aware that some players are being adversely affected by this issue and for that we apologize. We are committed to keeping the community updated regarding this issue, and thank you for your continued support.

 

Update - 3:20PM EST: Maintenance complete, all servers are now online - Welcome back!

Update - 3:00PM EST: All servers are now offline while we perform the above changes. Thank you!

Greetings!

We have the following Hot Fixes for you this evening:

Realm vs. Realm

• Fixed an issue where new RvR Trophy items were selling for an improper amount.
• Due to the above issue higher Tier RvR currency was entering the world at an unintended rate. As a result we have removed all illegitimately gained RvR currency. As a result of the fix implemented to address illegitimately earned currency, all players have had the corresponding Tome unlocks removed. If you are amongst the players who legitimately earned a Tome unlock allowing you to earn higher Tiers of RvR currency prior to this issue, we will be implementing a solution allowing you to repurchase the unlock using the weapon you previously purchased. This solution is not yet implemented, so please do not destroy any weapons previously purchased. If you had already destroyed the weapon, please submit an appeal using the in game support tool and it will be investigated by Customer Service.
  

Due to issues with higher tiers of RvR Weapon currency entering the world in an unintended manner we have temporarily disabled the RvR Weapon Quartermasters in the Capital Cities.

Please keep your eyes on the Herald for updates regarding this issue.

Thank you for your continued support.

One of the most anticipated features of Patch 1.3.4 was the introduction of new RvR weapons. Over the course of testing, concerns were voiced by members of the community regarding the costs of the weapons.  As a development team, we made assurances that the costs would be watched and adjusted if necessary.  We're now pleased to announce that after a great deal of analysis, discussion, and feedback, we've just reduced the costs of many of the RvR weapons, with a focus on the lower Renown Ranks.

Greetings!

We have the following Hot Fixes for you this evening:

Abilities

• Immovable: Fixed an issue in which this immunity was using an incorrect icon. PLEASE NOTE: Players will need to restart the game for this fix to take effect.

Tomb of the Vulture Lord

• The Temple of Ualatp Public Quest has been temporarily disabled and the door leading into the Tomb of the Vulture Lord has been propped open.

Items

• Description text has been updated on all bundled currency items to clarify what the expected results should be from converting them.

Update 3/1/2010 11:30 AM EST - The Weekend Warfront has come to an end. We'll see you all next weekend for the new Warfront!

Greetings!

Our first Weekend Warfront, Scurvy Dogs, is now live on all servers! The Weekend Warfront begins today and will continue on until Monday, 3/1/2010.

Shiver me timbers and call me matey, prepare to set sail on the high seas of bonus renown and experience for participating in the all new 6v6 Scenario, The Ironclad! Also, you may notice that you're pillaging more booty when participating in the Weekend Warfront in the form of increased RvR weapon currency. So get out there are keel haul those Scurvy Dogs and let your enemies know that you are, without a doubt, on a boat!

YAAARRRRR!!!

We are aware of current issues players are experiencing with receiving Renown and Currency rewards while participating in a Scenario. We are working to address this issue as soon as possible, however we do not have an estimated time for a fix.

As a result we are extending the 30% Renown and Experience buff to all servers until this issue has been resolved.

Please be sure to check the Herald for updates regarding this issue.

Thank you for your continued support.

Greetings!

We have the following Hot Fixes for you following this evenings Immediate Server Maintenance:

General Changes and Bug Fixes

• Fixed an issue which was causing Resistances to grant far more mitigation than intended. All Resistances will now mitigate the correct amount of damage.
• Fixed an issue which would sometimes cause Public Quests to drop a Minor Loot Bag instead of a Massive Loot Bag
  

Realm vs. Realm

• Fixed an issue where the Available Scenario list would not properly activate during the Captured stage of a City Siege.

User Interface

• Reduced the volume of the sound effect players hear when interacting or performing actions in game.

Greetings!

At 7:00PM EST we will be bring all WAR servers offline for immediate maintenance to resolve the issue players are encountering with damage mitigation. We anticipate all servers to be back online by 9:30PM EST.

We thank you for your cooperation and patience during this downtime, be sure to check the Herald for updates and information during this deployment!

Update - 8:25PM EST: Maintenance is complete and servers are now open to all players, welcome back!

Update - 7:00PM EST: Servers are now offline while we perform maintenance, thank you!

Hello all, allow me to (re)introduce myself. My name is Carrie Gouskos, and two weeks ago, I became the Franchise Producer for Warhammer.  The job of the Franchise Producer is to work with our illustrious Executive Producer Jeff “the” Hickman, and a team of talented and committed people, to plan the future and vision of Warhammer, and I’m elated to have this opportunity. If you’re wondering about the departure of my predecessor, Bruce MacLean, never fear, he is still around and working hard on other projects.

Across the battle field soldiers are arming themselves to deliver death and destruction to their hated enemies. Tension is high and spirits are even higher as fresh armaments from the stores of the Emperor Karl Franz and the vast hordes of Tchar'Zanek are distributed amongst the combatants.

Game Update 1.3.4 is coming to WAR bringing with it a myriad of powerful new weapons and a streamlined Scenario system designed to get you in the action faster than ever!

Status - Servers are online

Greetings!

We will be bringing all North American servers offline tomorrow morning, 2/24/2010, starting at 9:00 AM EST for the deployment of Game Update 1.3.4. At this time we anticipate that all servers will be back online no later than 1:30 PM EST. As always, please be sure to check the Herald for up to the minute information regarding this downtime.

Thank you for your continued support.

Update 11:00 AM EST - All servers are online. Enjoy 1.3.4!

Update 9:05 AM EST - All NA servers are offline for the deployment of Game Update 1.3.4

We track a lot of data – there’s almost nothing that we don’t know about the ebb and flow of what’s going on within Warhammer Online by staring at endless spreadsheets filled with all sorts of numbers. What may be the truth on one server isn’t necessarily the truth on another. While these spreadsheets do provide us with factual data, we also evaluate information from the community team based on feedback from the players that metrics simply cannot acquire. By analyzing both of these sources, we are able to ensure the decisions we make are for the betterment of the game across all servers. This is all a precursor to my next paragraph – brace yourself!

Greetings!

We are aware of current issues affecting the “Butcher’s Blessing” buff reward from the Night of Murder Live Event. As resolution to these issues  we have enabled a 30% bonus to Experience Point and Renown Point rewards to all servers for the remainder of the weekend. As such it is not necessary for players to file appeals regarding issues with the “Butcher’s Blessing” buff being removed.

We apologize for the inconvenience and thank you for your continued support.